Portrait of Roanne Xyril Buenaventura smiling in a cream barong Tagalog

For recruiters & employers

Customer service professional, 3+ years.

I'm Roanne Xyril Buenaventura. I've supported customers of international banking and telecom brands by voice, chat, and email: account servicing, billing, payment verification, and resolving issues on the first contact.

Industries
Banking & telecommunications
Channels
Voice, chat & email
Based in
Batangas, Philippines
Download CV (PDF) ATS version

Experience

Where I've worked

  1. Jul 2026 — PresentCurrent

    Associate — Customer Care Voice

    Genpact Philippines · BMO Banking Account

    Voice support for a North American bank: account servicing, transactions, and payment verification.

  2. Aug 2025 — Jan 2026

    Customer Service Representative

    Alorica Teleservices, Inc. · US Telecommunications Account

    Calls, emails, and live chat for a US telecom brand, plus CRM updates and case tracking.

    Certificate of Excellence — Most Improved Trainee, September 2025

  3. May 2025 — Aug 2025

    Outbound Sales Representative

    Divertex Telecommunication Services

    Outbound sales calls, contact lists, and daily activity reports.

  4. May 2022 — Jan 2024

    Waiter

    Pico De Loro Beach and Country Club · Nasugbu, Batangas

    Premium guest service at a high-end resort, often under pressure.

Skills

What I'm good at

Customer service

  • Inbound & outbound calls
  • Email & chat support
  • Account servicing
  • Issue resolution
  • Payment verification
  • CRM & case tracking
  • Data entry

How I work

  • Clear communication
  • Calm under pressure
  • Attention to detail
  • Adaptability
  • Time management

Also

Side projects I build and run myself.

  • Website building
  • AI tools & workflows
  • Google Workspace
  • Microsoft Office

Education & certifications

Education and training

Graduation portrait of Xy in cap and gown with the Batangas State University medal

Education

2021 — 2026

Bachelor's Degree

Batangas State University – TNEU, Batangas

2019 — 2021

Senior High School — HUMSS

Pantalan Senior High School, Nasugbu, Batangas

Certifications

Sep 2025

Certificate of Excellence — Most Improved Trainee in PST

Alorica Teleservices

Aug 2025

Training Graduate — Learning & Development Program

Alorica Teleservices

Jun 2025

Certificate of Completion — Outbound Sales Training

Divertex Telecommunications

Hiring for a customer service role?

Message me, or download my CV for the full details.

Message me Send an email